Donation Policy
Last updated: October 2026
This policy explains how donations work on this page, in plain language.
One-time and monthly donations
You can make a single one-time donation, or set up a monthly donation in any amount you choose. Both are processed securely by our payment provider (Paddle or Perfect Pay, depending on the checkout you use); we never see or store your card details.
Cancelling a monthly donation
You're free to cancel a monthly donation at any time, with no need to explain why. If you donated through Paddle, the fastest way is the “manage subscription” link in the receipt email Paddle sends you — it lets you cancel yourself in a couple of clicks, no login required. Whichever provider you used, you can also reach us at hello@hillsidepaws.org and we'll cancel it for you.
Refunds
Donations are generally non-refundable, since funds may already be in use for the shelter's care. If you donated by mistake or believe there's been an error, contact our payment provider's support team (Paddle or Perfect Pay, whichever you paid through) as soon as possible — they handle refund requests directly. You can also write to us at hello@hillsidepaws.org and we'll help you with the request.
How your donation is used
Donations go toward the day-to-day cost of running the shelter: food, veterinary care, spaying and neutering, and rent. You can follow specific updates on how funds are being used in the Campaign Updates section of this page.
Currency
Amounts are shown in US dollars by default, with the option to switch to euros or pounds. Your card is charged in the currency shown at checkout.
Tax deductibility
Whether your donation is tax-deductible depends on HillSide Paws's registered status in your country. Check your payment receipt or contact us at hello@hillsidepaws.org for guidance.
Questions
For anything else about your donation, reach us at hello@hillsidepaws.org.